Skip to main content

Consumer Behavior

Amex Celebrates the 12th Small Business Saturday With New Campaign, New Partnerships

Nearly 80 percent of small business merchants said holiday sales will impact ability to stay open next year.

Deloitte Reveals Pre-Thanksgiving Consumer Sentiment

Data predicts that the holiday weekend will still be significant for retailers, despite early shoppers.

Research Shows Long-term Changes to Consumer Behavior and Impacts to Retailers

The 14th annual Global Shopper Study from Zebra Technologies Corp. reveals a gap in trust between shoppers…

Green People: Sustainable Fashion Forum’s Brittany Sierra on Taking the Stuffiness Out of Sustainability

Sustainable Fashion Forum has a 204,000-person Instagram community, signature memes and more. Founder…

AlixPartners on Retail’s COVID-19 Roller Coaster and Resetting Agility

AlixPartners execs share a methodology to improve and transform businesses to succeed in the next stage of…

Free Shipping and Returns Revealed as Top Motivators for Holiday Shoppers

A consumer behavior survey from January Digital and Coresight Research provides insights into holiday…

Episode 2: Resetting Customer Experience

WWD Voices' special guest is Peloton CMO Dara Treseder who will be interviewed by guest host Jill Standish of…

Amex Trendex Report Reveals Plans for Cheerful Holiday Traditions

The survey also showed consumers' intent to shop early and thoughtfully.

NewStore Names 2022 Omnichannel Retail Leaders in Report

Top retailers include Nordstrom, DSW, Louis Vuitton, Bergdorf Goodman and Fabletics.

Klarna Acquires Inspirock, Giving Consumers New Ways to Plan Travel

The service will enhance advertising and content opportunities for retailers to meet consumers in the travel…

Sourcing Journal and AlixPartners Release ‘Fashion in Focus’ Report

The survey report looks at how the pandemic impacted the fashion industry and provides a roadmap to recovery.

Honey and PayPal introduce Cash Back Rewards

The announcement comes ahead of the holiday season, with experts projecting continued e-commerce growth.

Accenture Survey Reveals a Generous Holiday Consumer

The company's 15th annual holiday shopping survey finds younger consumers looking to shop in-store while…

KPMG Predicts Happy Holidays Ahead

The company's 2021 holiday consumer pulse survey indicates a positive retail outlook with an increase to…

Is a Reuse Revolution Underway?: Short Takes

This week in sustainability: from the recap of the inaugural "Reusies" packaging awards, digital circular…