Deloitte is now surveying consumers more regularly amid the pandemic’s impact, globally.
Dotcom Distribution surveyed consumers prior and then during the COVID-19 outbreak to garner online shopping behavior.
Brands that are able to convey accurate expectations of product availability and delivery windows can win customers and gain market share, according to Dynamic Yield.
In a snapshot of spring data from businesses and consulting firms, consumer behavior is still shifting sustainably amid the pandemic.
Stay-at-home culture continues to drive e-commerce sales reflecting in consumer buying behavior changes and increased fraud attempts.
New data from Engine Insights shows the majority of consumers plan to shop online this holiday with a percentage looking to gift face masks or PPE.
Founder, RJ Jain, discusses today’s market needs, shifting service during coronavirus, and new consumer patterns.
As stores slowly reopen, researchers stress the importance of knowing how shopper behaviors have changed.
COVID-19 is expected to force retailers to rethink store sanitization.
Stephanie Rosenthal, senior program manager at Inturn, discusses key learnings from the recession in 2008 and how off-price retailers may be poised to thrive.