Consumer Behavior

Fashionable woman wearing protective face mask shopping clothes in reopen retail shopping store. New normal lifestyle during corona virus pandemic.


Consumer Trends Grow Clear as Mandates Lift and Shoppers Emerge From Home

Michael Renz, global retail technology leader at EY, identifies notable trends shaping retail for the second half.

clock 23hArthur Zaczkiewicz

Converse CX

Business Features

Converse’s Holistic New Approach Listens to Consumers, Puts Comfort First

The company’s CX series aims to fuel movement with its progressive design ethos.

clock June 15, 2021Alexandra Pastore


Business Features

PayPal, Forrester Research Discuss the Future of Shopping

The companies shared insights as to why payments and tech partnerships are key at the FN CEO Summit 2021.

clock June 14, 2021Alexandra Pastore


Business Features

A$AP Rocky Wants Consumers to Drop the Lockdown Look

The musician’s global campaign with Klarna is encouraging consumers to rediscover fashion.

clock June 10, 2021Alexandra Pastore


Business Features

Deloitte Report Reveals the Pandemic’s Impact on New Innovations

The company’s survey found the acceleration of ongoing trends in connectivity and technology.

clock June 9, 2021Alexandra Pastore

Packing accessories at workplace of startup small business owner, cardboard parcel box for online selling. entrepreneur,cardboard parcel box for online selling. shipping concept.


Sustainable Packaging, Free Returns Top-of-Mind for Shoppers

Dotcom’s seventh annual survey revealed behavior prior, during and after the peak pandemic period.

clock June 8, 2021Arthur Zaczkiewicz


Business Features

PayPal Brings an Enhanced Customer Journey to

After 20 years online, LovelySkin discusses pivoting during the pandemic and utilizing PayPal’s flexible payment options for a seamless consumer experience.

clock June 5, 2021Alexandra Pastore

Dash Hudson

Business Features

Dash Hudson Discusses Driving Sales Through Social Media

At the Beauty Inc @20 Virtual Summit, Marie La France, vice president of strategy at Dash Hudson, provided insights into converting social media followers into active shoppers.

clock June 4, 2021Alexandra Pastore



Afterpay Breaks Down Latest Trends in Consumer Behavior Report

Following notable growth, the company has additionally launched its “Pay Better” global campaign with Rebel Wilson.

clock June 2, 2021Alexandra Pastore

consumer, sustainability, online shopping, e-commerce, eco


Why Amazon, H&M, Zalando Are Backing a New Transparency Program

Amazon, H&M, Zalando back new Higg “sustainability profiles” to inform consumers. What they mean and where they’re lacking.

clock May 27, 2021Kaley Roshitsh

Customers shop at a store of Forever 21 to close down at a shopping mall in Beijing, China, 20 May 2019. A growing number of foreign fast fashion brands that used to fill the wardrobes of young Chinese have been going out of style. On Thursday afternoon, the three-story Forever 21 store on Changde Road in Shanghai was in disarray. The store was holding a big fire sale to liquidate its inventory, with all items selling for 30 yuan ($4.38) or less. Some counters were cluttered with piles of dumped shoes and clothes, and customers were rummaging through the piles as if searching for treasures in a rubbish heap. A salesperson at the store told the Global Times on Sunday that Forever 21 is soon going to exit the mainland market, but she said she hadn't heard from the company about the exact date.  (Imaginechina via AP Images)


Some 31 Percent of Consumers Would Support a ‘Fast-Fashion Tax’

A new survey of U.S. consumers found many would support a fast-fashion tax, an all-in-one sustainable clothing store and more.

clock May 27, 2021Kaley Roshitsh

BOPIS buy online, pick up in-store Written on Green Key of Metallic Keyboard. Finger pressing key.


Shoppers to Brands: Keep Things Convenient

January Digital and Coresight Research teamed up to reveal new consumer behavior trends.

clock May 27, 2021Arthur Zaczkiewicz


Business Features

First Insight Expands Partnership With Hard Rock International

The expansion will utilize the technology’s voice of customer experience management platform in the restaurant side of the business.

clock May 26, 2021Alexandra Pastore


Business Features

PayPal Expands Post-purchase Offerings With Happy Returns Acquisition

Happy Return’s David Sobie discusses the growing need for a more seamless, sustainable returns experience.

clock May 26, 2021Alexandra Pastore

digital wallet


PayPal Is Integrated Into Amex Instant Card Number Experience

The partnership allows eager consumers to begin shopping without wait time.

clock May 20, 2021Alexandra Pastore

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David Mahoney and Halston attend a benefit event at Bloomingdale's in New York City on September 21, 1976.


Outside View: Halston and Norton Simon’s David Mahoney

clock 3hDavid Rosendale

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