Data-fueled e-mail marketing, improved customer service and “moment marketing” can drive conversions.

Dassault Systèmes could acquire 100 percent of Centric Software, as long as sales stay on a growth track.

Sears Holdings Corp. is having a tough time. But its ceo and chairman, Eddie Lampert, is not.

The transaction is expected to close in the second half.

DynamicAction’s Retail Index for spring 2018 also revealed growth of mobile shopping.

Industry experts see data and AI also reshaping hiring practices.

A report from KPMG surveyed consumers to rank the top brands by six pillars of customer service.

Verifone offers a wellness plan to help retailers improve the consumer’s shopping experience.

Guy Yehiav, chief executive officer of Profitect, explains.

Multimedia Plus’ Incite mobile app allows sales associates to train in the moments between customer visits and interactions.

SEMrush also examined online traffic patterns to see when and where searches occur.

Thomas Schuetz previously served as chief information officer at Century 21 Department Stores.

The firm said in its quarterly report that fraud from mobile apps rose 600 percent.

Marcie Merriman, executive director of business strategy and retail innovation at EY Advisory, explains.

After the first 30 days of implementation, sales showed a 25 percent gain.